Cable Installation Field Supervisor
2.
3 Full-time 1 day ago Full Job Description The primary responsibility of the Operations Supervisor is to manage and support installation technicians.
Day-to-day responsibilities include, monitoring technicians in the field, technician support, up-training, quality control, routing of work and meeting field performance benchmarks.
The Operations Supervisor is the first line of support for a technician with a problem or question.
The Operations Supervisor is expected to uphold the company?s principles including integrity, quality, teamwork and customer experience at all times.
AM Communications was established in 2002 and is a rapidly growing, full-service contracting company providing residential, commercial, and enterprise telecommunications services.
We have a footprint across the U.
S.
holding prime contracts for Spectrum, Altice, and additional Regional MSO's.
We offer:
Benefits and PTO after 90 days Weekly direct deposit Advancement opportunities
Responsibilities:
This position is responsible for the following tasks:
Supervising local lead technicians and field technicians and other individuals or groups as determined by local management.
Developing and promoting a team atmosphere and ensuring the proper support is provided to each technician within the operation.
The Operations Supervisor will have direct contact with the local MSO, our customer.
It is important that these relationships are maintained and developed.
Manage workloads and routing to ensure proper efficiencies based on local market guidelines.
It is important each route is built to reduce downtime and can meet or exceed production goals.
Managing day-to-day field operations for an assigned team, communicating with other members of local support staff, resolving issues and ensuring no technician is left out later than necessary.
Managing and investigating customer complaints and damages.
This includes contacting the customer, responding to MSO emails, completing necessary investigation paperwork, resolving issue and if necessary working with general contractor on repairs.
All paperwork on complaints and damages must be maintained and organized.
Ensuring that AM Communications is in compliance with all field related performance metrics is a critical part of a lead technicians responsibilities.
These metrics include Service Rate, Quality Assurance, On Time Guarantees and any other market specific metrics.
Enforce company safety practices by completing routine safety site inspections.
Any failed inspections must be reported and addressed.
Immediate training and corrective disciplinary action will need to be taken with the technician.
The Operations Supervisor is responsible for assisting with the ongoing training of all install technicians.
This includes training of new services, improving efficiencies, up-training on existing products and services and etc.
Continued training is an important factor to the operations success in the market.
All technicians must be knowledgeable on new and existing products.
Assisting Operations Manager in interviewing and selecting new employees to meet workload demands, performance management, and disciplinary/coaching activities for assigned team.
Ability to travel as needed within the greater geographical area of home market to meet client and technician needs.
Travel as needed to other markets.
Perform other duties as assigned.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Full-time 1 day ago Full Job Description The primary responsibility of the Operations Supervisor is to manage and support installation technicians.
Day-to-day responsibilities include, monitoring technicians in the field, technician support, up-training, quality control, routing of work and meeting field performance benchmarks.
The Operations Supervisor is the first line of support for a technician with a problem or question.
The Operations Supervisor is expected to uphold the company?s principles including integrity, quality, teamwork and customer experience at all times.
AM Communications was established in 2002 and is a rapidly growing, full-service contracting company providing residential, commercial, and enterprise telecommunications services.
We have a footprint across the U.
S.
holding prime contracts for Spectrum, Altice, and additional Regional MSO's.
We offer:
Benefits and PTO after 90 days Weekly direct deposit Advancement opportunities
Responsibilities:
This position is responsible for the following tasks:
Supervising local lead technicians and field technicians and other individuals or groups as determined by local management.
Developing and promoting a team atmosphere and ensuring the proper support is provided to each technician within the operation.
The Operations Supervisor will have direct contact with the local MSO, our customer.
It is important that these relationships are maintained and developed.
Manage workloads and routing to ensure proper efficiencies based on local market guidelines.
It is important each route is built to reduce downtime and can meet or exceed production goals.
Managing day-to-day field operations for an assigned team, communicating with other members of local support staff, resolving issues and ensuring no technician is left out later than necessary.
Managing and investigating customer complaints and damages.
This includes contacting the customer, responding to MSO emails, completing necessary investigation paperwork, resolving issue and if necessary working with general contractor on repairs.
All paperwork on complaints and damages must be maintained and organized.
Ensuring that AM Communications is in compliance with all field related performance metrics is a critical part of a lead technicians responsibilities.
These metrics include Service Rate, Quality Assurance, On Time Guarantees and any other market specific metrics.
Enforce company safety practices by completing routine safety site inspections.
Any failed inspections must be reported and addressed.
Immediate training and corrective disciplinary action will need to be taken with the technician.
The Operations Supervisor is responsible for assisting with the ongoing training of all install technicians.
This includes training of new services, improving efficiencies, up-training on existing products and services and etc.
Continued training is an important factor to the operations success in the market.
All technicians must be knowledgeable on new and existing products.
Assisting Operations Manager in interviewing and selecting new employees to meet workload demands, performance management, and disciplinary/coaching activities for assigned team.
Ability to travel as needed within the greater geographical area of home market to meet client and technician needs.
Travel as needed to other markets.
Perform other duties as assigned.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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