Visitor Services Coordinator
Amarillo Convention and Visitors Bureau, INC Amarillo Convention and Visitors Bureau, INC Amarillo, TX Amarillo, TX Full-time Full-time $19 - $22 an hour $19 - $22 an hour 9 days ago 9 days ago 9 days ago About us The Amarillo Convention and Visitors Bureau is dedicated to promoting Amarillo, Texas, as a vibrant destination for tourists, businesses, and events.
Our mission is Hosting guests with Boots on the Ground to ensure unique experiences and lifelong memories.
We are seeking a Visitor Services Coordinator to join our dynamic team and be the friendly face and voice of Amarillo to our visitors.
Job Description:
The Visitor Services Coordinator plays a crucial role in the Amarillo Convention and Visitors Bureau, supporting the sales, servicing, and tourism departments while also serving as the main greeter for our organization.
This position requires exceptional customer service skills, strong organizational abilities, and a passion for showcasing Amarillo's unique attractions.
At times, this position will require working evening and weekend events.
Cover Letter As part of your application, please submit a cover letter letting us know your favorite thing about Amarillo, a bit of your background, and why you think you'd be a good fit for this position! Key
Responsibilities:
1.
Visitor Assistance:
Greet and assist visitors, providing them with information on Amarillo's attractions, events, and services.
Offer a warm and welcoming presence at the Amarillo Convention and Visitors Bureau's front desk.
Respond to inquiries in person, over the phone, and via email, offering top-notch customer service.
2.
Departmental Support:
Provide logistical support for event planning and execution, such as arranging transportation, accommodations, and tours.
Put together welcome materials for group tours, conventions, and events Assist in coordinating site visits for potential clients and partners.
Prepare sales materials, itineraries, and presentations to promote Amarillo as a destination.
Collaborate with department heads to ensure that client needs are met, and expectations are exceeded.
Collect feedback from clients and visitors to continually improve the level of service provided.
Participate in community outreach and promotional events to increase Amarillo's visibility as a tourist destination.
Ensure all activities are recorded in Simpleview CRM Software Data collection from partners
Qualifications:
High school diploma or equivalent required Exceptional customer service skills and a friendly, welcoming demeanor.
Strong communication skills, both verbal and written.
Proficient in Microsoft Office applications.
Highly organized and capable of managing multiple tasks and priorities.
Knowledge of Amarillo's attractions, culture, and events is a plus.
Previous experience in data entry or CRM systems is preferred.
Previous experience in a customer service or hospitality-related role is preferred.
Benefits:
Competitive salary and benefits package.
- 401K- Employer 401K contributions- Life Insurance, 100% employer paid- Health Insurance, 100% employer paid- Dental Insurance, 100% employer paid- Vacation and sick leave- Optional vision insurance, employee paid Opportunity to be a key player in promoting and shaping Amarillo's tourism industry.
Collaborative and supportive work environment.
Ongoing professional development and training opportunities.
Job Type:
Full-time Pay:
$19.
00 - $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Professional development assistance Vision insurance Schedule:
Monday to Friday Weekends as needed Ability to commute/relocate:
Amarillo, TX 79101:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person The Visitor Services Coordinator plays a crucial role in the Amarillo Convention and Visitors Bureau, supporting the sales, servicing, and tourism departments while also serving as the main greeter for our organization.
This position requires exceptional customer service skills, strong organizational abilities, and a passion for showcasing Amarillo's unique attractions.
At times, this position will require working evening and weekend events.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our mission is Hosting guests with Boots on the Ground to ensure unique experiences and lifelong memories.
We are seeking a Visitor Services Coordinator to join our dynamic team and be the friendly face and voice of Amarillo to our visitors.
Job Description:
The Visitor Services Coordinator plays a crucial role in the Amarillo Convention and Visitors Bureau, supporting the sales, servicing, and tourism departments while also serving as the main greeter for our organization.
This position requires exceptional customer service skills, strong organizational abilities, and a passion for showcasing Amarillo's unique attractions.
At times, this position will require working evening and weekend events.
Cover Letter As part of your application, please submit a cover letter letting us know your favorite thing about Amarillo, a bit of your background, and why you think you'd be a good fit for this position! Key
Responsibilities:
1.
Visitor Assistance:
Greet and assist visitors, providing them with information on Amarillo's attractions, events, and services.
Offer a warm and welcoming presence at the Amarillo Convention and Visitors Bureau's front desk.
Respond to inquiries in person, over the phone, and via email, offering top-notch customer service.
2.
Departmental Support:
Provide logistical support for event planning and execution, such as arranging transportation, accommodations, and tours.
Put together welcome materials for group tours, conventions, and events Assist in coordinating site visits for potential clients and partners.
Prepare sales materials, itineraries, and presentations to promote Amarillo as a destination.
Collaborate with department heads to ensure that client needs are met, and expectations are exceeded.
Collect feedback from clients and visitors to continually improve the level of service provided.
Participate in community outreach and promotional events to increase Amarillo's visibility as a tourist destination.
Ensure all activities are recorded in Simpleview CRM Software Data collection from partners
Qualifications:
High school diploma or equivalent required Exceptional customer service skills and a friendly, welcoming demeanor.
Strong communication skills, both verbal and written.
Proficient in Microsoft Office applications.
Highly organized and capable of managing multiple tasks and priorities.
Knowledge of Amarillo's attractions, culture, and events is a plus.
Previous experience in data entry or CRM systems is preferred.
Previous experience in a customer service or hospitality-related role is preferred.
Benefits:
Competitive salary and benefits package.
- 401K- Employer 401K contributions- Life Insurance, 100% employer paid- Health Insurance, 100% employer paid- Dental Insurance, 100% employer paid- Vacation and sick leave- Optional vision insurance, employee paid Opportunity to be a key player in promoting and shaping Amarillo's tourism industry.
Collaborative and supportive work environment.
Ongoing professional development and training opportunities.
Job Type:
Full-time Pay:
$19.
00 - $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Professional development assistance Vision insurance Schedule:
Monday to Friday Weekends as needed Ability to commute/relocate:
Amarillo, TX 79101:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person The Visitor Services Coordinator plays a crucial role in the Amarillo Convention and Visitors Bureau, supporting the sales, servicing, and tourism departments while also serving as the main greeter for our organization.
This position requires exceptional customer service skills, strong organizational abilities, and a passion for showcasing Amarillo's unique attractions.
At times, this position will require working evening and weekend events.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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